Frequently Asked Questions (FAQ)
New Edge Gifts & Novelties
Welcome to our FAQ page! Here you’ll find answers to common questions about our personalized products, Print-on-Demand process, shipping, order fulfillment, returns, and more.
1. What is Print-on-Demand (POD)?
Print-on-Demand means your item is custom-made after your order is placed.
About 80% of our products are POD, including apparel, blankets, mugs, ornaments, home décor, and personalized gifts.
This allows us to offer:
2. How does order fulfillment work?
We use a fast, automated fulfillment process:
Automatic Order Processing
Once you place your order and payment is verified, our partnered production factories immediately begin creating your item with your chosen customization.
High-Quality Production
We use modern printing technology, advanced machinery, and premium materials to ensure your product meets our quality standards.
Order Completion
When production is finished, the order is automatically marked as Shipped, and you’ll receive a tracking number.
Your product is then delivered straight to your home—fast and efficiently.
3. How long is processing time?
Processing time depends on the type of product:
During holidays, processing may take slightly longer.
4. How long is shipping?
Shipping times depend on destination:
All orders come with tracking.
5. Do you offer free shipping?
Yes — Free Shipping on all U.S. orders over $80.00.
Orders under $80 will have shipping calculated at checkout.
6. Can I customize my order?
Absolutely. Customization is at the center of what we do.
You can personalize:
If you need something special, reach out — we’re happy to create it.
7. Can I change or cancel my order?
Because most items begin production quickly:
8. What if my item is incorrect or arrives damaged?
If the error is on our end, we fix it immediately.
Please contact us within 7 days with:
We will send a replacement free of charge.
9. Do you accept returns?
Due to the personalized nature of many products, we cannot accept returns for:
We do accept returns/replacements for:
Your satisfaction is important to us.
10. What kinds of products do you sell?
We offer a large variety of personalized gifts, including:
11. Where do orders ship from?
Most POD products ship from U.S. production facilities located across the country.
Non-POD items (like sunglasses) ship directly from our location in California.
12. How will I know when my order ships?
Once your order is produced, it will be marked Shipped, and you’ll automatically receive tracking information via email.
You can follow your package all the way to your doorstep.
13. Do you offer wholesale or bulk orders?
Yes — we accept bulk and special event orders.
Please contact us for a custom quote.
14. How do I contact customer support?
We’re here to help!
Expect a reply within 24–48 hours.